Help and FAQ

 

How do I place an order?

To place an order, simply browse our online store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be processed promptly.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal for online purchases.

Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

What is your shipping policy?

We strive to process and ship orders within 3 -5 business days. However, please note that some products are made to order, so shipping times may vary slightly. Once your order has been shipped, delivery times will depend on your location and the shipping method selected at checkout.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Return and Exchange Policy for detailed instructions on how to initiate a return or exchange.

How can I contact customer service?

If you have any questions, concerns, or feedback, our customer service team is here to help. You can reach us via email at studiosales@therefugeecollective.org We strive to respond to all inquiries promptly.

Do you offer gift cards?

Yes, we offer gift cards that can be purchased online and redeemed for any of our products. They make the perfect gift for friends and loved ones who share our values of sustainability and social responsibility.