Shipping

Shipping Policy - United States

At Refugee Collective, we strive to provide efficient and reliable shipping services to our customers across the United States. Please review the following details regarding our shipping policy:

1. Processing Time:

1.1. Order Processing:

  • We aim to process and fulfill orders within 3 - 7 business days from the date of purchase. However, please note that processing times may vary during peak seasons or promotional periods.

1.2. Made-to-Order Products:

  • Some of our products are made-to-order, and therefore, may require additional processing time before shipment. Please refer to the individual product descriptions for estimated processing times.

2. Shipping Methods:

2.1. Standard Shipping:

  • We offer standard shipping services for all orders within the United States. The estimated delivery time for standard shipping is 3-7 business days from the date of shipment, depending on your location.

2.2. Expedited Shipping:

  • Expedited shipping options are available for customers who require faster delivery. Please select the expedited shipping option during checkout for expedited delivery service. The estimated delivery time for expedited shipping is 1-3 business days from the date of shipment.

3. Shipping Rates:

3.1. Standard Shipping Rates:

  • Our standard shipping rates are calculated based on the total weight of your order and the destination address. Shipping rates will be displayed during the checkout process before payment is finalized.

3.2. Expedited Shipping Rates:

  • Expedited shipping rates are determined by the shipping carrier and may vary depending on the weight of your order and the selected expedited shipping method. Expedited shipping rates will be displayed during the checkout process before payment is finalized.

4. Order Tracking:

4.1. Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and whereabouts of your package.

5. Shipping Restrictions:

5.1. APO/FPO/DPO Addresses:

  • We are proud to offer shipping services to APO/FPO/DPO addresses. Please note that delivery times to these addresses may vary depending on military mail processing.

5.2. P.O. Box Addresses:

  • We also ship to P.O. Box addresses within the United States. Please ensure to provide accurate P.O. Box information during checkout to avoid delivery delays.

6. Shipping Delays:

6.1. Unforeseen Circumstances:

  • While we make every effort to ensure timely delivery of your orders, please understand that shipping delays may occur due to unforeseen circumstances such as extreme weather conditions, natural disasters, or carrier delays beyond our control.

7. Contact Us:

7.1. Customer Support:

  • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer support team at [customer support email] or [customer support phone number]. We are here to assist you and ensure a positive shopping experience.

8. Policy Updates:

8.1. Policy Revisions:

  • Refugee Collective reserves the right to update or revise our shipping policy at any time without prior notice. Any changes to the shipping policy will be reflected on this page.

Thank you for choosing Refugee Collective. We appreciate your support and trust in our products and services.